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Shipping and Return Policy


(Continental US & International)

UPS Ground

UPS 3rd day Select

UPS 2nd Day Air

UPS Next Day Air

USPS Priority

UPS Worldwide

USPS International





To ensure that your package is properly delivered and that you receive you package within the time frames UPS advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

All our shipping method is not available to a PO Box address.  We reserve the right unless stated otherwise.


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our showroom by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3~5 business days (excluding Saturdays, Sundays, and Holidays) to process.  Please be advised that shipping delays can occur.

When selecting the "STANDARD" shipping option, processing time may take up to 7~8 business days (excluding Saturdays, Sundays, and Holidays) to process.

When selecting the "EXPEDITED" shipping when placed by 1:00 PM PST, will process within the same day or early next morning.


The estimated timelines for processing, transit, and final delivery varies due to a number of factors.  Please note that orders to US destinations may take 1-13 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.   After your payment is authorized and verified, standard orders can still take up to 1 business days to process and "no-rush" orders may take up to 3 business days to process.  This is just an estimate, and doesn't include weekends or holidays.  When your order has been shipped, you will receive am email with tracking information.


Shipping fees are non-refundable. If you refuse any shipments from or Episode market places, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will NOT ship to PO Boxes.  Unless stated by International Shipping Procedures and regulated by 

Buyer's Freight Forwarder.


If your tracking information states that your package was delivered and you have not received it; you must contact us within 5 working days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.

Episode does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.


Please note, that if your ordered an item(s) and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order issuing an refund for the item(s) not in stock.

We do not process "Back Order"


While we will make every effort to accommodate your purchase(s), in order to protect our interest, Episode | reserves the right to require customers to use a PROPER shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Episode | reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history.
An irregular or excessive returns history damaged or missing items.
Potential fraudulent or criminal activity.

Similarly, Episode | reserves the right to limit, refuse, and/or reject returns (both in-showroom, online, market places) to any customer or entity, due to similar actions as noted above.

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